Got a question? Comment?  You can reach us at info @ joneswares.com (no spaces) Or use our contact form. We’d love to hear from you, and we promise to reply promptly. Alternately, our mailing address is JONESwares, 131 West Road, Petersham, MA 01366 USA. If you would prefer to reach us by phone, please call us at 978.724.0275. Keep in mind that there are times during the day when customer service folks may be away from the phone. Leave us a message and we'll return the call. We do not staff the office on weekends or holidays.

 

Ordering from JONESwares is easy. Just place your order through our website with our secure checkout process.

Shipping is through the United States Postal Service, and the cost is based on the weight of your order. Shipping rates will be quoted to you during the ordering process.

 

We want  you to love your wool gear. However, if for some reason you need to return an item, we just ask that you do it within 30 days of purchase. Please contact us at the above to discuss the procedure. We will gladly exchange or refund, whichever you prefer!

 

We love it when you tell your friends about us, but we won’t do that to you. Information that you provide to us is used strictly to process your order. We will not share your information with any other companies.

 

O~Wool is a registered trademark of the Vermont Organic Fiber Company.

 

Do you need something extra small? Extra tall? Extra anything? Everything we sell is made right here in our workroom. If you need a custom size, e-mail us your information, and we’ll help you out!